Terms & Conditions

This privacy policy explains how CRYSTAL HAVEN or ‘we’ use any personal information we collect about you when you use this website.


  • What information do we collect about you?
  • Why we need your data
  • How long will we store your data?
  • Marketing
  • Access to your information and correction
  • Cookies
  • Other websites
  • Changes to our privacy policy
  • How to contact us

What information do we collect about you?

We collect information about you when you fill in a contact form or email us directly. We also collect information when you voluntarily comment on our blog posts, purchase from us, provide feedback and participate in competitions. Website usage information is collected using cookies.

The information we collect about you may include; your name, email address, address, phone number, IP address, location, company name, sex, age, your chosen internet browser and service provider, and device plus any information you supply voluntarily.  

Why we need your data 

We collect information about you to; fulfill your request e.g. if you fill out a ‘request a callback’ form we use this information to contact you directly, process your order, manage your account and, if you agree, to email you about other products, services, and information we think may be of interest to you. We may use your contact information to advertise our service to you on third-party websites such as Facebook and Twitter. We may also contact you directly to follow up on the service and user experience we provide. We use your information collected from the website to personalise your repeat visits to our website. If you agree, we shall pass on your personal information to third parties so that they may offer you their products and services. If ‘CRYSTAL HAVEN’ is ever sold to another company your contact information will be passed on to this new party. 

We will take cautionary measure to ensure we do not collect any personal data from you we do not need in order to provide and oversee the above services to you. 

How long will we store your data? 

If Crystal Haven provides any paid for services to you, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. 


We would like to send you updates and information about products and services of ours and other companies which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other parties. If you no longer wish to be contacted for marketing purposes please click here. 

What are your rights? 

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at the following address. 

Email: support through the contact page here

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. 

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Other websites 

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies. Changes to our privacy policy We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 29th April 2018. 

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:  

Email: support through the contact page here

Acceptance of terms:

Your access to the website www.crystalhaven.co.uk is subject to these terms and conditions. You may not use the website for any unlawful purpose and are prohibited by these terms and conditions. By using and purchasing readings and gifts from this website you fully accept and understand the terms and conditions as set out.

For the purpose of UK law I must state that all of Crystal Haven Readings by Louise are "For Entertainment Purposes Only". You also need to be 18 years or older to purchase any of the readings listed on this site. 

Psychic Reader Ethics of Crystal Haven Readings by Louise:

As a Reader, Louise passes on messages on what your SOUL needs to know which may or may not be in sympathy with your specific question(s). This may conflict with your pre-conceived ideas or ideals, but Louise will only pass on the truth to the best of her understanding. The readings aim to help you to take charge of your own life. You will be treated non-judgmentally with respect and empathy. Your question must be about you and your situation. Readings cannot be given about anyone other than yourself, and questions relating to a third party (e.g. such as partners, family members, colleagues, etc.) will be re-phrased.  You must make and accept responsibility for your own decisions in relation to any messages given from Louise's readings. Louise does not predict death or divorce, nor does Louise diagnose medical conditions. Professional legal, medical or financial advice will not be given.  Louise does not carry out readings to verify or contradict what another reader has said on a topic. If you have recently had a reading with someone else regarding a particular situation, please wait at least two months before ordering a reading with Louise.  All information given during a Crystal Haven reading by Louise, is given on the understanding that nothing is 100%. You have free will to change your path and outcomes.  Psychic and Clairvoyant perceptions or insights and spiritual advice given by Louise are under no circumstance meant to replace medical, legal, psychological or other professional advice or services, and professional advice should always be sought.

Please be completely assured that Louise value's your privacy and the confidential nature of your reading.  All psychic/tarot/oracle/clairvoyant readings are strictly confidential. Absolutely no personal information is given, sold, or shared with anyone.


When a fee is due, the amount will be agreed prior to the reading.  All appointments are first come, first served, however I will do my best to accommodate you wherever I can. Once your appointment is scheduled and confirmed, please respect my time as much as I do yours. While events out of our control can occur from time to time, a failure to inform me of changes and/or cancellations within 24 hours, will result in your inability to receive current or future readings.

Readings last between 15 - 60 minutes and during your reading I will endeavour to address any questions you have. The reading will not overrun this time. 

Once an appointment has been confirmed, it is the responsibility of the customer to prepare for the reading by being on time for the Face to Face Reading or Telephone, Skype/Facetime call and with a charged device to last for at least an hour. If the customer does not prepare, either by not showing, not answering a call, or not having sufficient charge on their device, they forfeit their reading. In the event of exceptional circumstances and where 24 hours notice is given, a rescheduling of the reading can be offered. If you miss your allocated time slot, I reserve the right to refuse a refund. By agreeing to these terms you accept them on the understanding that no refunds are offered or given and they are final. I reserve the right to decline or cancel a reading for whatever reason. However, If I am unable to complete the reading for any reason, you will be given a complete refund.

It is the responsibility of the client to arrange this through the Contact me link on Face to Face Readings page,  Telephone Psychic Readings page or the Skype/Facetime Psychic Readings page on this website. Thank you. Louise.